Terms and conditions

1. Bookings, payments and cancellations

1.1 All course fees must be paid in full before the course date, either at the time of booking or on receipt of invoice. We may reallocate a delegate's place if payment is not received by the deadline. Where fees remain outstanding, payment may be requested on the day before participation is permitted.

1.2 Late payments may incur interest at 5% per calendar month (or part thereof) from the due date until payment is received in full.

1.3 Prices listed on our website or in marketing materials are correct at the time of publication and valid for 60 days. Prices may be amended at any time.

1.4 Delegate substitutions are permitted at no additional cost.

1.5 If a delegate cancels or reschedules, we reserve the right to charge 100% of the course fee.

2. Training delivery, complaints and use of materials

2.1 Training is provided for educational purposes only and does not constitute business, professional, legal or technical advice. We are not responsible for actions taken or losses incurred as a result of training content or materials.

2.2 Any concerns about course quality, trainer performance or content must be raised on the day of training so we can address them immediately.

2.3 Complaints made after the event without an on-the-day notification will not be eligible for refunds or compensation. Failure to raise an issue on the day will be taken as confirmation that the training was delivered satisfactorily, and we reserve the right to reject any refund or compensation requests not reported at the time.

2.4 All course materials remain our intellectual property.

3. Brand usage, legal and general terms

3.1 By booking with us, you grant permission for your company name and/or logo to be used in our marketing materials, client lists and website, solely to show the organisations we work with. You may opt out at any time by contacting us at info@apextrainingwales.co.uk.

3.2 We review these terms regularly. They were last updated in September 2026.

Questions

If you have any questions about these terms, please contact us before booking.